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-Fleece lining for added warmth in colder seasons
-Outer layer designed for everyday outdoor use
-Multiple pockets for practical day-to-day storage
Key Details:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
You can always contact us with any return questions at support@britishessence.com.
Click here to view our full Return and Refund Policy
We accept the following payment methods:
For more information see our Payment Options.
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30 DAY RETURNS
Returns Made Simple
If something isn’t right, you can request a return within 30 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging. Start your return via our returns instructions or contact our support team, and we’ll guide you through the next steps.

BRITISH TAILORING TRADITION
Defined by Craftsmanship
Every piece begins with carefully selected fabrics and a respect for timeless British design.
Need help? Browse our most common questions below.
General
Shipping & Delivery
Product
How can I contact British Essence?
You can reach us via the Contact page on our website, by email, or by phone. For the fastest help, include your order number and a short description of your request. Contact Page
Do you restock sold-out items?
Some items may return, depending on availability. If an item is sold out, check the product page again later. You can also contact us with the product name, and we’ll let you know if a restock is expected.
Is my payment secure?
Yes. Payments are processed through secure, encrypted checkout systems. We do not store full card details on our servers.
I entered the wrong details at checkout — what should I do?
Contact us as soon as possible via the Contact page, email, or phone with your order number and the correct details. If the order hasn’t entered fulfilment yet, we can usually update it. If it has already been dispatched, changes may no longer be possible.
What are your processing and delivery times?
Orders placed before 14:00 are processed within 1–2 working days (Monday–Friday). After dispatch, delivery within the United Kingdom typically takes 5–7 working days (Monday–Friday).
Do you offer free delivery in the UK?
Yes, UK delivery is free and included with every order shipped within the United Kingdom.
How can I track my delivery?
Once your parcel is dispatched, you’ll receive an email with your tracking details. You can track your order directly on our website by using the tracking option and entering your order details.
What if my order is delayed or hasn’t arrived yet?
Most orders arrive within the expected timeframe, but delays can happen during busy periods, bank holidays, or unexpected disruptions. If your parcel hasn’t arrived, please allow an additional 3 working days. If it’s still not delivered after that, contact us via the Contact page, email, or phone with your order number and we’ll investigate.
How do I choose the right size?
Each product page includes sizing guidance and fit details. If you’re between options or unsure, contact us via the Contact page, email, or phone and we’ll help based on the item and your preference.
What is included in the product photos and listing?
The photos and description show what is included with the item. If accessories or extra items are shown for styling, they are not included unless clearly stated in the product description.
Will the product look exactly like the photos?
We aim to show every item as clearly as possible using detailed photos and accurate descriptions. Small differences in appearance can happen due to lighting or screen settings, but the design and overall look will match the product listing.
How should I care for my item?
Care instructions are listed on the product page and, when applicable, on the label. Follow the recommended care steps to keep the item in the best condition. If you’re unsure about care for a specific item, contact us and we’ll advise.
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30-DAY EASY RETURNS
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