Return and Refund Policy

At British Essence, we take great care to ensure that every order reaches you in excellent condition.
However, we understand that there may be moments when an item isn’t quite what you expected.
Below you’ll find a clear overview of how returns, refunds, and exchanges are handled.

Key Information

• Return Window: Returns are accepted within 30 days of the delivery date
• Return Cost: The cost of return shipping is the responsibility of the customer
• Restocking Fee: No restocking fees apply
• Refund Processing: Refunds are issued within 7 days of receiving the returned item
• Exchanges: Available within the same 30-day period
• Terms: All returns are handled in accordance with our Terms of Service

How to Return an Item

If you wish to return an order, please contact us within 30 days of delivery at support@britishessence.com.
Our team will provide the next steps and guide you through the process.

Before sending your item back, kindly ensure that:

• The item has not been worn, used, or washed
• All original tags remain attached
• The item is repacked in its original packaging

Please return your parcel using a reliable courier service.
Return shipping costs must be covered by the customer.

Restocking Fees

We do not charge any restocking fees on returned items.

Refunds & Exchanges
Refunds

Once your returned item has been received and inspected, the refund will be issued to the original payment method.
Refunds are typically processed within 7 days.

Exchanges

If you prefer an exchange, please email info@britishessence.com
 with the details of the item you’d like to exchange.
Exchanges are available within 30 days of delivery, provided the item is unused, unworn, and in its original condition with all tags attached.

Our team will guide you through the exchange procedure.

Order Cancellations & Damaged Items
Order Cancellations

If you wish to cancel an order, please contact us immediately at support@britishessence.com.
Once an order has been dispatched, cancellations are no longer possible.

Damaged or Incorrect Items

If you receive an item that is damaged or not as ordered, please contact us promptly at support@britishessence.com and include clear photographs of:

• The item
• The issue
• Any relevant packaging

Our team will review the matter without delay and arrange an appropriate replacement or resolution.

Need Assistance?

Should you have any questions, our team is here to help and will respond as soon as possible.
Full contact information can be found below.

Customer Services Hours: Monday to Friday: 9:00-18:00
Trade name: JR GLOBAL BRANDS LTD
Trade number: 16874318
Phone number: +447451268969
Email: support@britishessence.com
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ