Essential Information
Our Shipping Process
Upon placing your order, you will receive a formal acknowledgement confirming that your items are being prepared.
Our team handles each order with care, and this initial preparation typically requires 1–2 working days.
Once your parcel has been dispatched, a second email will be sent containing your tracking details, allowing you to follow its progress with ease.
Deliveries within the United Kingdom generally arrive within 5–7 working days.
As a courtesy to our customers, all UK orders are delivered free of charge.
Should Delays Occur
While most parcels arrive promptly within 6–9 working days, occasional delays may arise during peak seasons, bank holidays, adverse weather, or other unforeseen circumstances.
We kindly ask that you allow an additional 3 working days should your parcel be delayed.
If it has still not reached you after this period, please contact us at support@britishessence.com and we will look into the matter without delay.
Order Cancellations
If you wish to request a cancellation, we encourage you to contact us at support@britishessence.com at the earliest possible moment.
Please note that once an order has entered the processing stage, cancellation may no longer be possible.
Damaged or Incorrect Items
In the rare event that an item arrives damaged or does not reflect what was ordered, we ask that you provide clear photographs of:
Kindly forward these images to support@britishessence.com and our team will ensure that an appropriate resolution is arranged with the utmost care and attention.