British Essence

You can reach us via the Contact page on our website, by email, or by phone. For the fastest help, include your order number and a short description of your request. Contact Page

Some items may return, depending on availability. If an item is sold out, check the product page again later. You can also contact us with the product name, and we’ll let you know if a restock is expected.

Yes. Payments are processed through secure, encrypted checkout systems. We do not store full card details on our servers.

Contact us as soon as possible via the Contact page, email, or phone with your order number and the correct details. If the order hasn’t entered fulfilment yet, we can usually update it. If it has already been dispatched, changes may no longer be possible.

Orders placed before 14:00 are processed within 1–2 working days (Monday–Friday). After dispatch, delivery within the United Kingdom typically takes 5–7 working days (Monday–Friday).

Yes, UK delivery is free and included with every order shipped within the United Kingdom.

Once your parcel is dispatched, you’ll receive an email with your tracking details. You can track your order directly on our website by using the tracking option and entering your order details.

Most orders arrive within the expected timeframe, but delays can happen during busy periods, bank holidays, or unexpected disruptions. If your parcel hasn’t arrived, please allow an additional 3 working days. If it’s still not delivered after that, contact us via the Contact page, email, or phone with your order number and we’ll investigate.

Each product page includes sizing guidance and fit details. If you’re between options or unsure, contact us via the Contact page, email, or phone and we’ll help based on the item and your preference.

The photos and description show what is included with the item. If accessories or extra items are shown for styling, they are not included unless clearly stated in the product description.

We aim to show every item as clearly as possible using detailed photos and accurate descriptions. Small differences in appearance can happen due to lighting or screen settings, but the design and overall look will match the product listing.

Care instructions are listed on the product page and, when applicable, on the label. Follow the recommended care steps to keep the item in the best condition. If you’re unsure about care for a specific item, contact us and we’ll advise.