At British Essence, your experience is at the heart of everything we do.
If you have a question about an order, need clarity on a product, or simply wish to speak with our team, we’re here to assist at every step.
We understand that shopping online can sometimes lead to uncertainties — that’s why our support team is ready to help with anything from product information and sizing guidance to returns, delivery updates, or general enquiries. No request is ever too small.
Whenever you’re unsure about something, feel free to reach out. We’re committed not only to resolving issues, but to providing clear guidance and thoughtful support throughout your entire journey with us.
Your satisfaction matters, and we appreciate every opportunity to assist.
Customer Services Hours: Monday to Friday: 9:00-18:00
Trade name: JR GLOBAL BRANDS LTD
Trade number: 16874318
Phone number: +447451268969
Email: support@britishessence.com
Registered address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Warehouse Address: 93 Redington Rd, London NW3 7RR, United Kingdom